Refund policy

Last updated: October 25, 2026

Return policy

  • Standard returns (30 days): items that aren't made to your measurements can be returned within 30 days of delivery for a refund. See "Standard returns" below.
  • Made-to-order curtains: every curtain is cut and sewn to the measurements and options you choose, so made-to-order curtains can't be returned or exchanged for a change of mind or because of a measuring mistake. If one arrives damaged, flawed, or not made to the measurements and options on your order, we remake it or refund it. See "Made-to-order curtains" below.
  • Swatches: swatches are free to keep and don't need to be returned.

Standard returns

Items that aren't made to your measurements can be returned within 30 days of delivery for a refund of the item price.

  • Condition: unused, unwashed and unaltered, with any tags and in the original packaging.
  • Return method: by mail, using a tracked service.
  • Return shipping: paid by the customer, unless the item arrived damaged, flawed, or not as ordered.
  • Refund: to your original payment method within 5 business days of the return arriving.

Made-to-order curtains

Made-to-order curtains are cut and sewn for your windows after you order, to the width, length and options you choose, so they can't be resold. They can't be returned or exchanged for a change of mind, a different color or style, or because measurements were entered incorrectly. If a made-to-order curtain arrives damaged, flawed, materially different from the product page, or not made to the measurements and options on your order, we remake it or refund it, and we pay any return shipping.

Return procedure

  1. Tell us within 30 days of delivery: email support@theworkroomcompany.com with your order number. If something arrived damaged, flawed, or incorrect, include photos of the problem; if a size is wrong, include a photo of a tape measure across the curtain.
  2. We reply within one business day with return instructions, or with the fix for a made-to-order curtain: a remake at no cost, or a refund for the affected curtains.
  3. Standard returns: pack the item securely and send it to the address in our instructions by a tracked service. Made-to-order problems: usually nothing needs to be sent back; if we do need a curtain returned, we send you a prepaid return label.

Refunds

Approval: we email you as soon as a refund is approved.
Processing: refunds go to your original payment method within 5 business days of approval. Your bank or card issuer may take a few more days to show it.

Items that can't be returned

Made-to-order curtains can't be returned unless they arrived damaged, flawed, or not as ordered. This includes curtains made to measurements that were entered incorrectly. Items that have been used, washed, or altered can't be returned. Damage that happens after delivery, such as from washing against the care instructions or from alterations, isn't covered.

Damaged, defective, or incorrect items

If your order arrives damaged, flawed, materially different from the product page, or not made to the measurements and options on your order, email support@theworkroomcompany.com within 30 days of delivery with your order number and photos. We'll make it right with a remake, a replacement, or a refund, usually without needing anything shipped back.

Return shipping costs

Standard returns: return shipping is paid by the customer. Damaged, flawed, or incorrect items: when we ask for an item back, we pay the return shipping.

Exchanges

We don't offer exchanges. If you'd like a different color or size, place a new order; every curtain is made fresh to order. Free swatches are the best way to choose a color before you buy.

Restocking fee

There are no restocking fees.

Cancellations

Within 12 hours of ordering: cancel free of charge; you are never charged.
After 12 hours: your fabric may already be cut, so canceling costs 25% of the curtains' price after any discount (never tax or shipping). The rest is refunded or never charged.
After your order ships, it can no longer be canceled.
To cancel, email support@theworkroomcompany.com with your order number.

Contact us

Company name: The Workroom Company LLC
Registration number: 2026-002047039
Phone: +1 (213) 557-3153
Email: support@theworkroomcompany.com
Address: 30 N Gould St PMB48779, Sheridan, Wyoming 82801, United States
Business hours: Monday–Friday, 9am–6pm Eastern Time
Response time: within one business day