Shipping policy
Last updated: October 24, 2026
This policy explains how The Workroom Company delivers your curtains: what it costs, how long it takes, and what to do if something goes wrong on the way.
Where we ship
We ship within the United States only: all 50 states, Washington DC, and US territories.
Shipping charges
Free shipping on orders of $299 or more. Orders under $299 ship for a flat $18.95.
Order processing and estimated delivery times
Every curtain is cut and sewn to order after you place it, then sent by express courier with tracking. We make orders Monday through Friday, excluding public holidays. Orders placed before the cut-off time on a business day start that day; orders placed after it, or on a weekend or public holiday, start the next business day.
| Shipping information | Estimated time |
|---|---|
| Order cut-off time | 5:00 PM Eastern Time (New York), Monday–Friday |
| Order handling (made to order) | 7–10 business days |
| Shipping transit time | 3–6 business days |
| Total estimated delivery time | 10–16 business days (about 2–3 weeks) |
Delivery partners
Curtains travel by express courier and are delivered to your door by a national parcel carrier such as USPS, UPS, or FedEx.
Order tracking
Every order ships with tracking. When your curtains ship, you'll receive an email with your tracking number.
Cancellations
You can cancel free of charge within 12 hours of ordering. After that, canceling costs 25% of the curtains' price after any discount (never tax or shipping), because your fabric may already be cut. Once your order ships, it can't be canceled. See our Return & Refund Policy.
Damaged or incorrect items
If your curtains arrive damaged, flawed, or not as ordered, email support@theworkroomcompany.com within 30 days of delivery with your order number and photos. We'll remake them or refund them, usually without needing them shipped back. See our Return & Refund Policy.
Incorrect or incomplete shipping address
Please check your shipping address carefully at checkout. If we can't verify an address, we'll contact you to confirm it before your curtains go into production. If you spot a mistake, email us with your order number right away; we can correct the address any time before your order ships. If a parcel can't be delivered because the address was incorrect or incomplete, we'll contact you to arrange reshipping, which is charged again.
Contact us
Company name: The Workroom Company LLC
Registration number: 2026-002047039
Phone: +1 (213) 557-3153
Email: support@theworkroomcompany.com
Address: 30 N Gould St PMB48779, Sheridan, Wyoming 82801, United States
Business hours: Monday–Friday, 9am–6pm Eastern Time
Response time: within one business day